CSR, on speakerphone: And where would you like this order shipped?
Secretary: 123 Main St.*, Los Alamos, New Mexico.
CSR : We don't ship out of the country.
Secretary: That's fine, but this address is in the country.
CSR : No, you said to ship it to New Mexico.
Secretary: Yes, New Mexico is a state in the US.
CSR : Sorry, but we can't ship out of the US.
Secretary: Do you have a supervisor I can talk to, please?
CSR supervisor: This is Tim. Can I help you?
Secretary: I hope so, Tim. Your employee doesn't seem to understand that New Mexico is a state in the United States, and so refuses to ship me your product.
Supervisor: Well, that's true. We can't ship out of the country. I'm sorry ma'am.
Secretary, raising her voice a little: Have you never even heard of the state of New Mexico? It's one of the big, square ones? It's right between Texas and Arizona? It's one of the 50 United States?
Supervisor: I'm sorry, it's just our policy not to ship out of the US.
Secretary: Tim, let me get this straight. Your company is going to lose a $14,000 order because the people in your customer service department are too moronic to know or comprehend that the state of New Mexico is a part of the United States?
Supervisor: Yes, ma'am. That's our policy.
Secretary, completely exasperated: Well, I guess there's nothing more to be said, is there?
Supervisor: No, ma'am. Have a nice day.
Los Alamos, New Mexico
Overheard by: New Mexican
via Overheard in the Office, Jun 16, 2008